Privacy Policy

How FROLIC FILMS LTD collects, uses, and protects your personal data when you work with us or visit frolicfilms.site.

Effective date: 1 April 2026 · Applicable law: UK GDPR & Data Protection Act 2018

Privacy Policy Overview

This Privacy Policy explains how FROLIC FILMS LTD ("FROLIC FILMS", "we", "us", or "our") collects, uses, and safeguards your personal information when you access our services through frolicfilms.site or communicate with us at our registered address, 32–40 Tontine Street, Folkestone, England, CT20 1JU, or via our contact channels.

This policy applies to prospective and current clients, collaborators, and visitors to our website who interact with us in relation to motion picture production activities, including but not limited to film production, video content creation, commercial shoots, branded storytelling, production planning, and visual project development.

What Information We Collect

We may collect and process the following types of personal information when you engage with our services or contact us:

  • Identity details such as your name, job title, and company or organisation.
  • Contact details including your email address, phone number, and preferred method of contact.
  • Project information such as creative briefs, project goals, timelines, budgets, references, and any other details you provide about your motion picture or video content requirements.
  • Communications data including the content of emails, messages submitted via our contact or booking forms, and records of calls or meetings where relevant.
  • Website usage data such as pages visited, interactions with on-site forms, and technical data collected through cookies and similar technologies, as described in the Cookies and Tracking section below.

All information you submit via our contact or booking forms is provided voluntarily. If you choose not to provide certain information, we may be unable to respond fully to your enquiry or deliver some services.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Responding to enquiries — to answer your questions, provide information about our production services, and offer guidance on potential projects.
  • Processing service requests — to review briefs, prepare proposals, estimate budgets and timelines, and progress discussions towards a contract or booking.
  • Managing projects — to plan, schedule, and deliver production work, coordinate with you and relevant stakeholders, and ensure smooth collaboration throughout pre-production, filming, editing, and final delivery.
  • Client relationship management — to maintain records of previous and ongoing projects, feedback, and communications in order to deliver a consistent and professional service experience.
  • Tailored communication and support — to share relevant updates about your project, provide logistical information, request approvals, and deliver post-project follow-up where appropriate.
  • Business administration — to maintain internal records, comply with legal and regulatory obligations, manage accounting and invoicing, and improve our operational processes.

Data Retention Policy

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any business, legal, or contractual requirements. Retention periods may vary depending on the nature of your engagement with us, such as whether you are a prospective client, active client, or former client.

After the relevant retention period has expired, or when the data is no longer required, we will securely delete, anonymise, or otherwise remove identifying details from your information, in line with applicable legal and regulatory obligations.

Sharing and Disclosure

Your personal information is never sold or traded. We may share your data only in the following circumstances:

  • Partners and subcontractors — with select production partners, freelance professionals, or subcontractors where this is required to plan, execute, or deliver your project (for example, crew, editors, or specialist service providers).
  • Service providers — with trusted third-party providers who support our business operations (such as hosting, IT, communication tools, or professional advisors), strictly on the basis that they handle data in accordance with contractual confidentiality and security obligations.
  • Legal or regulatory bodies — where we are required to disclose information by law, regulation, or court order, or in order to protect our rights, property, or safety, or that of our clients or third parties.

In all cases where we share your data with such parties, we require them to process your personal information only for specified purposes and in line with applicable data protection laws and our instructions.

International Data Transfers

Some of our partners, subcontractors, or service providers may be located, or may process personal data, outside the United Kingdom. Where your data is transferred internationally, we take steps to ensure it remains appropriately protected.

If your personal data is transferred outside the UK, we will rely on suitable safeguards, such as the use of standard contractual clauses or other equivalent mechanisms approved under the UK GDPR. These measures are designed to ensure that your information receives a level of protection essentially equivalent to that provided within the United Kingdom.

Data Security Measures

We employ robust physical, technical, and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include, where appropriate:

  • Restricted access to personal data based on role and operational necessity.
  • Use of secure systems, tools, and infrastructure for storing and processing information.
  • Reasonable safeguards to maintain the confidentiality and integrity of project materials and communications.
  • Internal procedures designed to identify and respond to potential data security incidents.

While we take reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is entirely risk free. As such, we cannot guarantee absolute security, but we are committed to handling your information with a high level of care and professionalism.

Your Rights

Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain legal limitations and exemptions. These include the right to:

  • Access — request confirmation as to whether we process your personal data and obtain a copy of that information.
  • Rectification — ask us to correct or update any inaccurate or incomplete personal data we hold about you.
  • Erasure — request deletion of your personal data where there is no compelling reason for us to continue processing it, subject to our legal and contractual obligations.
  • Restriction — request that we limit the way we use your data in certain circumstances.
  • Objection — object to processing carried out on the basis of our legitimate interests, where your particular situation justifies it.
  • Withdraw consent — withdraw any consent you have previously given, at any time, without affecting the lawfulness of processing before consent was withdrawn.
  • Data portability — in certain situations, request that we provide your personal data in a structured, commonly used, and machine-readable format, or transfer it to another controller where technically feasible.

To exercise any of these rights, please contact us using the details provided in the Contacting Us About Privacy section below. We may need to verify your identity before responding to your request.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance site performance, support core functionality, and analyse traffic. These technologies help us understand how visitors interact with our pages and may improve your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain types of cookies may affect the functionality or performance of the website. For more details about cookies or to adjust your preferences, you can refer to the help or settings section of your browser.

Contacting Us About Privacy

If you have questions or concerns about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact our Data Protection Officer using the details below:

Data Protection Officer
FROLIC FILMS LTD
32–40 Tontine Street
Folkestone, England
CT20 1JU
United Kingdom

Email: [email protected]
Phone: +442073536170

For general enquiries about our services, collaboration opportunities, or to start a new project with FROLIC FILMS LTD, you can also reach us via our Contact Us page.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be published on this page with an updated effective date.